GENERAL QUESTIONS

Q: Can't find our products in your local craft stores?

A: Just go to our website "www.uchida.com" or call us at 1-800-541-5877 to speak to a customer representative for a store nearest you.

EMBOSSING HEAT TOOL

Q: What is heat setting?

A: When a product calls for "heat setting", it means a heat source is required to bond, melt or dry the product on to the material.

• For fabric: Use an iron to set the paint on the fabric using the manufacturers recommended temperature setting for that specific fabric. Before ironing, place a piece of cotton fabric or cloth over the painted area. Then iron on top of the fabric/cloth. This will prevent any buring of the painted area and plus keep the bottom of your iron clean. Use caution when ironing. can cause severe burns.
• For paper: Use a heat tool to set or dry the paint on the material. Heat tool can become extremely hot so use caution when using. Adjust height levels to avoid burning or melting of material.

Q: Why does my heat tool smell or smoke when I turn it on?

A: Sometimes there are residual oils or dusts on the coils after manufacturing. These are burned off when the heat tool is turned on. It is only temporary. After a couple of uses, the smell and smoking should stop. If it still seems to persist, please contact our customer service representatives for further advice.

Q: How to hold a heat tool properly.

A: When you pick up the heat tool, make sure your hands are not covering the vents. If any part of the vents get blocked, the heat tool will overheat and shut off. Please see picture below for correct use and handling.

DECOCOLOR® PAINT MARKERS

Q: How do I remove DecoColor® Paint?

A: Removal of DecoColor® paint will vary depending on the type of surface it is used on. Mainly non porous surfaces have better results when DecoColor® is removed from it. A remover is now available.

• Skin: DecoColor® Remover can be used to take off paint from skin.
• Fabric: Cannot be removed from fabric. This includes carpet, upholstered furniture, unfinished leather/suede and clothing. The material absorbs the paint.
• Plastic: Use DecoColor® Remover to take off DecoColor® paint.
• Ceramic and Glass: Use DecoColor® Remover to take off DecoColor® paint. Works great on non porous surfaces.

Q: My DecoColor® paint marker nib is all dried up. What can I do?

A: Replacement nibs are available online for the DecoColor® paint markers. All sizes are available.

Q: How to avoid blotting?

A: Altitude and environmental conditions may cause blotting. To avoid blotting, position nib upward and depress it before initial use.

FABRIC MARKERS

Q: What does heat set mean?

A: Heat set means to apply heat with an iron. Heat set the drawing with an iron according to the manufacturer's ironing temperature recommendation for that type of fabric. The best way to do this is to place a piece of cotton fabric on top of the drawing so that the paint does not burn onto your iron when you press it. Press the iron over the drawing several times. This will bind the paint to the fabric. Your drawing is set.